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Ordering Information

Order Online at: http://www.home-school.co.uk
http://www.home-school.co.za
http://www.home-school.com.au
   
By Phone / Fax:

Phone Australia +61 (07) 5494 0001

You may order by telephone during normal working office hours.

   
By E-mail roland@homeschool.co.uk

Payment Details

Payment must accompany your order. For your convenience I accept visa, mastercard, american express, cheque or postal order, paypal, eftpos or bank deposit, please read ordering information to find out more about shipping, ordering, payment details.

Currency / Exchange Rates

All prices are currently presented in Australian Dollars, however, where possible, I provide prices in the currency of the country in which you recieved you catalog. This is a fairly difficult and time consuming procedure so where there is price discrepancy or a fluctuation in exchange rates between currencies then the US Dollar currency should be used as a standard.

CHE Catalog

Paper Catalog - may be requested by phone

Australia - (07) 5494 0001
South Africa - (31) 743610
United Kingdom - (02380) 275 115

Postage Costs

The customer bears the risk of loss once the parcel has been posted.
By default we will always choose the cheapest and safest option to distribute your order.

Australia
Express Post (Australia Wide) - $9.30 for parcels up to 3kg - includes a tracking No.
Parcel Post (Autralia Wide) - $7.90 for parcels up to 3kg - No tracking available.

South Africa
In South Africa we prefer to use a courier service, this is proven to be most reliable and also most cost effective method of delivery.

United Kingdom and Europe
Tthe Royal Mail is a preferred option for sending parcels and packages and will be used unless an alternate service is requested.

Where are on Earth are you based?

I have a distributor in Australia, South Africa and England, most of these products are stored in each of these countries which ignificanty reduces shipping costs and delivery times. If for some reason, the product is not available in your ountries you will be notified of the change in shipping costs and be given the option of dis-continuing with your order.

How Long Will My Product Take To Arrive?

Shipping times vary depending in which country you have made your order however I aim to despatch your product within 48 hours after the payment has been received.

What About Returns and Refunds?

NO returns or refunds unless we shipped you the wrong materials, or the product was defective before shipping. In some instances I may consider a refund or exhange but only by prior arrangement. I appreciate any feedback as to why the product is being returned. Was my description misleading? Did you expect a better product? After 21 days the product may not be returned for any reason.

My Unconditional Guarantee

Every product sold at Shop @ Homeschool.co.uk may be returned for full refund, credit or exchange if you are not completely satisfied. (Opened packages may be subject to a restocking charge).

Payment Method

Until further notice I only accept Cash, Cheque or Postal Order payments, please make your order online where the default payment method will be "cash or money order". I will prepare your order and dispatch as soon as I receive payment.

Product Assistance

For product assistance and buyer advice and help please request information through the contact form.

Technical Assistance

If there is delay with the order please Contact me using the Contact Form or phone me on +61 (7) 5494 0001, someone is normally available to take your call Monday through Friday, 9 a.m. to 6 p.m. GMT. If we are unavailable please leave a message and I will get back to you.

How To Order

Secure Online Orders: You may place secure online orders at our website at http://www.homeschool.co.uk. For your safety all credit card information is encrypted during web transmission.

Phone Orders: 0410 210 870 (mobile)

FAX Orders: You can FAX us your order to +61 (7) 5494 6541 - 24 hours a day, 6 days a week.

Mail Orders: If you prefer to order by mail, you can print or write out your order and send it to:

Roland Munyard
c/o The Munyards
Flat 5, Hillside House, Hillside Close
Chandlers Ford
Hampshire
SO53 2GL

I accept Visa, MasterCard, American Express and PayPal, Cheque or Postal Order made payable to: SoundByte Digital Ltd.

Privacy Policy

For your safety all payment information is encrypted during web transmission. I never give out, sell or rent any customer information. While I have never yet, I may send out occasional promotional e-mails but will always offer you the opportunity to remove yourself from the mailing list.

Shipping Information

Most orders received by 3:00 PM GMT Monday through Friday will ship the same day. We prepay the shipping charges and add the amount to your invoice.

Shipping Methods:

UK Mainland: You have a choice of shipping agent which is available at checkout. We ship your order via the Post Office and UPS ground delivery service. Be sure to include your street address for UPS delivery.

South Africa, Australia: We ship via Priority Mail. Rate will be shown during check-out.

International Shipments (other than the above): We are happy to provide an estimate of international shipping charges before we ship your order. This includes US Postal Service (air or surface mail) or any air parcel service. Shipping charges and insurance will be charged to your credit card. You are responsible for taxes and duty, if any.

Shipping and Handling

Until further notice UK shipping charges are calculated as 20% of the total transaction cost to maximum of £8.00

After I have weighed and measured each product (in the coming weeks) the following statement will apply - "I try to calculate shipping very accurately, all products are measured in units (10 units = 1 Kilogram) this allows me to send smaller parcels a competitive rates an to calculate shipping costs to UK mainland,South Africa and Australia accurately, for your own advantage please be sure to compare shipping agent fees at the checkout, for smaller packages post office rates are often more cost effective."

Approximate UPS Delivery Time:

Most orders are shipped by the next business day. UPS delivery days are listed below. Occasionally an item is on backorder and may be held up. Please call to check stock if you need an item by a certain date.

In A Rush? We are happy to ship via any FEDEX or UPS service for faster delivery. You can have these charges added to your invoice or charged to your own FEDEX or UPS account.

Returns: Every product we sell may be returned for full refund, credit or exchanged if you are not completely satisfied. (Opened packages may be subject to a restocking charge. Partial packages are not returnable unless defective.) If your order appears to have been damaged in transit, please note damage on all delivery receipts or freight bills, save all packaging material (box, tape, filler, etc.) and call the carrier for an inspection report. Then, please call us on 01932 584871 or use the Contact Form for return instructions.

Exchange Rates

All prices are in UK Pounds (Sterling) although the transaction will take place in American Dollars. The current exchange rate in use is 1.456 (£ 1 = $ 1.456). I use http://www.xe.com to determine the current exchange rate.

I currently use PayPal to receive payment, I expect to have a UK based real-time processor available in the coming weeks.

 

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More than one million children are Homeschooling in the United States and approximately 150,000 children are homeschooled in the United Kingdom, (about 50,000 families homeschool in England)

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